Privacy Policy
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This policy explains what personal data IPTV4KVip collects through iptv4kvip.com, why we use it, who receives it, how long we keep it and what rights you have. It covers the English and French websites, the order form, the free trial, the customer account and support.
1. Who is responsible for your data
IPTV4KVip is operated by Alex Afiko, who is responsible for your personal data. You can reach us by e-mail at contact@iptv4kvip.com or by phone and WhatsApp at +1 929 342 5132.
2. The data we collect
When you place an order or request a free trial
- Your e-mail address (required): we send your payment instructions, order updates and account login codes to it.
- Your WhatsApp number with its country code (required): used to contact you about your order, activation and support.
- Your country (required). The form suggests it from the country your connection comes from.
- Your name (optional).
- Order details: the plan, its length, the number of simultaneous connections, the price and currency, whether it is a new subscription or a renewal, any coupon code, and the order date and status.
- Technical details: your browser’s time zone and the website language, sent automatically with the form. We also keep a one-way fingerprint (hash) of your IP address with the order. It cannot be turned back into your IP address and is used to limit abuse, for example no more than 3 trial requests per IP address per day and 1 trial per e-mail address every 30 days.
When you sign in to your account
There is no password. You enter your e-mail address and we send you a one-time code by e-mail. A session cookie keeps you signed in. It ends after 30 minutes without activity, and at the latest after 12 hours. Your account shows your orders, subscriptions and the access details for your service.
When you pay
No payment is made on iptv4kvip.com, and the website does not collect card or bank details. After you place an order, we e-mail you instructions for the payment methods available at that time. The payment service you choose processes your payment data under its own privacy policy, and we receive the information needed to confirm your payment.
When you contact us
If you write to us by e-mail or WhatsApp, we receive your message, your address or number and anything you choose to send us. WhatsApp is a service of Meta, which processes your messages under its own terms.
When you browse the website
Necessary cookies are always used. Google Analytics only runs if you accept it in the cookie banner. Details are in our Cookie Policy.
3. Why we use your data and on what legal basis
- To process your order or trial: payment instructions, activation after payment confirmation, renewals, the customer account and your access details. Legal basis: performing the contract you request.
- To communicate with you about your order and to give support, by e-mail or WhatsApp. Legal basis: performing the contract.
- To prevent fraud and abuse: trial limits, and limits on login codes and on the order form. Legal basis: our legitimate interest in protecting the service.
- To measure the website’s audience with Google Analytics. Legal basis: your consent, given in the cookie banner.
- To keep records of orders and payments and to handle refunds and disputes. Legal basis: our legal obligations and our legitimate interest.
We keep your data confidential. We do not sell it, and we do not send you marketing messages.
4. Who receives your data
We share your data only with the service providers we need to run the website and the service, and only for that purpose:
- Tawfir (tawfirpro.com): the order and subscription management platform connected to our website. It receives your order details and contact details (name, e-mail address, WhatsApp number, country, time zone), handles payment instructions and activation, and sends the login codes for your account.
- The payment service you use to pay.
- Our hosting provider: hosting of the website and its database, which contains the order details listed above.
- Cloudflare: delivery and security of the website. Every visit passes through Cloudflare, which processes your IP address and tells the website which country your connection comes from. Cloudflare also measures page performance without cookies.
- Google: audience measurement with Google Analytics, only if you accept it.
- WhatsApp (Meta), when you contact us or we contact you through WhatsApp.
- Public authorities, only when the law requires it.
5. Transfers outside your country
Some of these providers, including Google, Cloudflare and Meta, process data in several countries, including the United States. Where the GDPR applies, these transfers rely on the safeguards it provides, such as the EU–US Data Privacy Framework for certified companies or the European Commission’s standard contractual clauses.
6. How long we keep your data
- Your contact details (e-mail address and WhatsApp number): if you do not renew, a dedicated team deletes them manually 30 days after your subscription (or trial) expires. This deletion is done by hand, not automatically. It covers the customer records on our website and in our order management platform.
- Records we must keep for legal reasons: order and payment records (order number, plan, amount, currency, dates, payment status) are not covered by the 30-day deletion. They are kept for as long as applicable accounting, tax and other legal obligations require, and while needed to handle a refund, a dispute or suspected fraud.
- Support messages: kept while needed to handle your request. Messages sent through WhatsApp are also stored by WhatsApp.
- Sessions: deleted automatically when they expire.
- Analytics data: kept by Google according to the retention setting of our Google Analytics property.
Deleted data can remain in website backups until those backups are replaced.
7. Your rights
You can ask to access, correct or delete your data, to restrict or object to its use, and to receive it in a portable format. You can withdraw your consent to Google Analytics at any time with “Cookie settings” at the bottom of every page. If you live in France, you can also give instructions about what happens to your data after your death.
To use these rights, write to contact@iptv4kvip.com from the e-mail address linked to your order. We answer within one month.
You can also complain to the data protection authority of the country where you live, for example the CNIL in France (cnil.fr).
8. Security
The website uses HTTPS. Account access uses one-time codes instead of passwords, and the session cookie cannot be read by scripts. Login and order attempts are rate-limited, and access to the administration is restricted.
9. Changes to this policy
We may update this policy when the website or our providers change. The date at the top shows the latest version.