Refund and Cancellation Policy
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This policy explains how to cancel an order, how renewals work, when you can ask for a refund and how support handles your request. It adds to the rights the law gives you as a consumer and never replaces them.
1. Before you pay
Placing an order on the website does not charge you anything. If you change your mind before paying, simply do not pay, or tell us so we can cancel the order. An unpaid order is never activated.
2. Renewals are manual
Each subscription is paid once for its whole length. There is no automatic renewal and no recurring charge. When a subscription ends, it simply stops, unless you choose to renew it by placing a renewal order and paying again.
3. Free trial
The 24-hour trial is free and ends by itself. Nothing is charged and there is nothing to cancel.
4. When you can ask for a refund
You can ask for a refund in these cases:
- Duplicate payment: you paid more than once for the same order. The extra payment is refunded.
- Service problem we cannot resolve: the service does not work and our support team cannot fix the problem. The refund is full. In some cases we may offer compensation instead, but only if you agree to it.
Send your request within 15 days of your payment.
5. How support handles your request
- Contact us by e-mail at contact@iptv4kvip.com or on WhatsApp at +1 929 342 5132. Give your order number, the e-mail address used for the order, and a description of the problem (screenshots help).
- For a service problem, our support team first works with you to fix it, for example by checking your app settings, your device or your connection.
- If the problem cannot be resolved, or if the payment was a duplicate, we confirm that your refund is accepted. If we offer compensation instead of a full refund, you are free to refuse it and keep your refund.
- When a subscription is refunded, its access details are deactivated.
6. Refund processing time
We process an eligible refund within 24 hours of receiving your eligible request. This is the time we take to send the refund. The time it then takes for the money to reach you depends on your payment provider or bank, and can be longer.
7. Your legal rights
This policy does not limit the rights you have under the consumer law of the country where you live. In particular:
- Right of withdrawal (EU and UK consumers): you can withdraw from a contract made online within 14 days of its conclusion, without giving a reason. If you asked for the service to start during those 14 days, you pay only for the service provided up to the time you tell us you are withdrawing, in proportion to the total price.
- Legal guarantee of conformity: if the service does not match what was agreed, you can ask for it to be brought into conformity and, if that is not possible, for a price reduction or a refund.
To use these rights, contact us in the same way as above.